Thanks to the good CSRs

  • Thread starter Thread starter KAD3190
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KAD3190

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To counterbalance my previous rant in the 'rant thread' wrt billing practices (lack thereof) I just wanted to say that the day before while activating my newly purchased 9242 and canceling my 9200 rental was a reasonable experience.

Activation was done on the phone using the 'voice response' system; worked flawlessly and within 10 minutes the new receiver was functioning. While waiting for the activation talked to a CSR about cancelling the 9200 rental service. Our phone got disconnected during the procedure (pretty sure it was our remote phone that lost signal) so called back. Explained to the new CSR about cancelling the 9200; took care of and explained the procedure about receiving the empty box, etc. End of story. No wait times.

Then I get my phone bill which just ruins all of the above good service :rolleyes:
 
It might have sound all good on the phone, but until it actually gets done (received boxes, charge being removed) to thank them.

I deactivated my 5900 at the end of August

Received the box about a month later, at the end of September

I was still being charged for the 5900 until my December bill, despite my numerous calls to get the charge remove, and the confirmation by the CSR that the rental receiver has been received by their return departement

Good luck!
Keep an eye on your bills!
 
FYI, moved a bunch of posts to the BEV rant thread. It would be nice if people could accept one positive thread without feeling the need to dump all over it. Lord knows, we have tons of negative posts but here one person wants to "counterbalance his rant thread". If you wish to keep the rant going, please feel to post on the first thread by the OP
 
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