Vanessa Barton
New member
So I JUST got the Samsung Vibrant about 2 weeks ago and I accidently dropped it on the floor and the damage is waaaaay worse than it should be. The screen is cracked extremely bad and I need to replace it asap! At first it did not bother me what so ever because I have the insurance on the phone that covers that. The sad part is the lady that convinced me to get the insurance in the first place assured me that if anything happened to the phone they would just give me a new phone to replace it after answering a couple of questions. I called with the intentions of having a five minute phone call to get matters squared away but ended up with an hour phone call of anger, yelling and complete frustration that in order to replace the phone I'll need to pay them a deductible of $130. I really do not have that kindoff money right now to invest in a phone I got for $50 at Walmart. After the lady finally connected me to another department to compensate I was disconnected after waiting a good 15 minutes. As you can tell I have been through enough frustration with this damn phone and I need some other alternatives. I herd that you can replace the glass of the phone by purchasing some type of kit but I'm sure its expensive and I really don't have the expertise to be poking around at a $450 dollar phone w.o a contract. Please please please can some body help me! I really need some other alternatives or suggestions ! (btw I have already been to the store and they have told me the same thing :\ ) thanks soo much in advance !