Switching Telus phones online, PLEASE help!?

Curious Me *

New member
I have a LG Keybo and I want to switch it to my new phone, the INQ Chat 3G, but when I go to switch phones, and enter in the serial code, it gives me this message: New hardware is incompatible with the old hardware. The equipment exchange cannot be performed.
Anyone know what this means?
 
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