broken_angel_in_texas
New member
Ok. I bought a new Straight talk phone from Walmart on Sunday night. I ported my number for Tracfrone to Straight Talk. After 12 hours my old phone had already quit working and the Straight talk phone was not working.I called customer service and spent 2 1/2 hours on the phone with them on Monday. Most of that time I was on hold. They told me that my number was ported successfully and that my phone is active and I should be able to make and recieve calls. MY PHONE IS NOT ACTIVE. IT STILL SAYS ACTIVATION REQUIRED ON THE SCREEN. I have multiple text messages and multiple voice mails. I can not check them to see who they are from. When I try to do so it says activation is required. The only thing I can do on the phone is add contacts. Anything else I try to do I get the activation required message. Straight talk customer service told me to wait 24 hours for activation.
Tuesday I contacted them through their facebook page on their discussion board. After about 3 hours of corresponding with them on facebook, they asked me for a landline number and called me. I was on the phone with them about an 1 1/2 hours when they called me. Once again I spent most of the time on hold. They told me that my phone should be active and that their records showed that my phone was activated and programmed properly. However, my phone still shows activation required. They suppossedly created a trouble ticket and told me to wait ANOTHER 24 hours to see if it works and if it doesn't to call them back.
I feel like I am getting the run around from their customer service department and no results. I paid $40 to get the phone and the airtime card was $45. I still am unable to use my new phone. Does anyone know of any steps I can take to remedy this situation and maybe get to talk to someone who can actually speak ENGLISH well so it can be fixed. I am extremely angry that they are doing nothing. And I'm ready to file a complaint with the Better Buisness Bureau. If anyone has any input on this situation I would love to hear it.
The phone I purchased was the Samsung T255G camera phone and the $45 unlimited airtime card.
Thanks!
Tuesday I contacted them through their facebook page on their discussion board. After about 3 hours of corresponding with them on facebook, they asked me for a landline number and called me. I was on the phone with them about an 1 1/2 hours when they called me. Once again I spent most of the time on hold. They told me that my phone should be active and that their records showed that my phone was activated and programmed properly. However, my phone still shows activation required. They suppossedly created a trouble ticket and told me to wait ANOTHER 24 hours to see if it works and if it doesn't to call them back.
I feel like I am getting the run around from their customer service department and no results. I paid $40 to get the phone and the airtime card was $45. I still am unable to use my new phone. Does anyone know of any steps I can take to remedy this situation and maybe get to talk to someone who can actually speak ENGLISH well so it can be fixed. I am extremely angry that they are doing nothing. And I'm ready to file a complaint with the Better Buisness Bureau. If anyone has any input on this situation I would love to hear it.
The phone I purchased was the Samsung T255G camera phone and the $45 unlimited airtime card.
Thanks!