Hey guys I know this is old but let me tell you what happened to me today. Normally the UPS person doesn't come until late in the evening, well today he can about 11 when i was gone to the back. When i came back my boyfriend said that I had 2 packages on the bed I knew that one was my new Curve and the other was my replacement Pearl. The box that the replacement Pearl in did not have the normal clear paper around it, so my first thought was oh my god. i ask my boyfriend is this how the UPS person gave you this and he said yeah . I opened the box and guess what no phone!!! First thing I did was call T-Mobile because I remeber reading this thread. When I got to the rep they said that they didnt know what had happened and that they were shipping another one out ASAP. i ask was I suppose to send my phone back and she said no just want until the replacement phone comes and send it back. the Blackberry rep said that a lot of customers that were past there seconnd replacement phone was getting a lot of empty boxes and that some stuff!!!