I have been a customer of tmobile for 10 years now....and the other day I called up to lower my price plan as I have had my hours lowered in wrk.....now when I called the lady told me I would get 600 texts 600 minutes unlimited Internet plus the bbm...for £30 ....then the day my contract was due to change over I get a text telling me I have changed to 300 texts 300 minutes unlimited Internet plus bbm ....still costing me £30 ...this is not the contract I agreed to so I called to see what happened and another lady said there was no notes on my account...WHAT ARE MY RIGHTS...as I have been told false information..
The lady who I first spoke with was the 1 who's made the mistake....she told me about the 300 version then told me to hold came back and said ...as you are such a good customer...we can give you 600 minutes 600 text plus the unlimited net and bbm ...all for £30 the same price so I repeated it all back to her to confirm and she said yes that's correct....I feel like I've been ripped off and lied to as I wud never pay £30 for the 300 version of the contract.
No contract signed as here in uk most are done over the phone they say the calls are recorded for training etc but when u have a problem they say it wasn't recorded!!...if I backed out on the contract they wud soon find the phone call!!
Thanks for the advice ...I've called and email and still nothin so I'm defo goin to call again tomorrow and b persistent...thanx
The lady who I first spoke with was the 1 who's made the mistake....she told me about the 300 version then told me to hold came back and said ...as you are such a good customer...we can give you 600 minutes 600 text plus the unlimited net and bbm ...all for £30 the same price so I repeated it all back to her to confirm and she said yes that's correct....I feel like I've been ripped off and lied to as I wud never pay £30 for the 300 version of the contract.
No contract signed as here in uk most are done over the phone they say the calls are recorded for training etc but when u have a problem they say it wasn't recorded!!...if I backed out on the contract they wud soon find the phone call!!
Thanks for the advice ...I've called and email and still nothin so I'm defo goin to call again tomorrow and b persistent...thanx