joyluckclub
New member
Been a member of monthly membership gym, 2nd biggest chain in malaysia. They close at 12 midnight, I got there at 10.30pm. at 11.15pm one of the female staff approached me while i was working out, apologising. I didnt understd what she was trying to tell me, so i followed her to the female locker room.
She said she checked the club and she thought there were no members left. She has cut my padlock open!! She said that members who leave their things overnight will be charged a fee of RM30 per night. I dont understand the logic of this procedure... if I left my things locked in my locker overnight, just charge me, why cut open my lock?
Plus it was 40 mins to closing. They only announce over the PA at 11.40pm that they will close in 20 mins.
The same lady gave me a much better quality padlock to replace the damaged one but only with one key. I remember well that padlocks bought from the store always comes with 3 new keys.
This is a big violation of my trust in the gym staff and customer service. If someone can explain to me:
1. what the female staff was trying to do? (other than trying to finish work early)
2. Should I make a complaint?
3. Should I quit my membership?
i. I paid RM350 b4 i started for:
a.1st mth membership
b. 1 mth advanced membership fee
ii. My monthly fee is RM139 of which they debit every month through my credit card.
iii. I dont feel so safe going to the other gyms alone at night because I have to walk a distance to my
car/ carpark area is not well lit/ I dont like cross fit gyms. For me to goto another gym where I can
feel safe would mean I have to drive 20-30 mins.
Please advise, I am at a loss, what to do?
She said she checked the club and she thought there were no members left. She has cut my padlock open!! She said that members who leave their things overnight will be charged a fee of RM30 per night. I dont understand the logic of this procedure... if I left my things locked in my locker overnight, just charge me, why cut open my lock?
Plus it was 40 mins to closing. They only announce over the PA at 11.40pm that they will close in 20 mins.
The same lady gave me a much better quality padlock to replace the damaged one but only with one key. I remember well that padlocks bought from the store always comes with 3 new keys.
This is a big violation of my trust in the gym staff and customer service. If someone can explain to me:
1. what the female staff was trying to do? (other than trying to finish work early)
2. Should I make a complaint?
3. Should I quit my membership?
i. I paid RM350 b4 i started for:
a.1st mth membership
b. 1 mth advanced membership fee
ii. My monthly fee is RM139 of which they debit every month through my credit card.
iii. I dont feel so safe going to the other gyms alone at night because I have to walk a distance to my
car/ carpark area is not well lit/ I dont like cross fit gyms. For me to goto another gym where I can
feel safe would mean I have to drive 20-30 mins.
Please advise, I am at a loss, what to do?