Should call centre staff for financial institutions be English based by law?

  • Thread starter Thread starter Wise Sage (Steve)
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Wise Sage (Steve)

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I have rang call centre staff for a well known credit card company, and struggled badly to communicate my problem, it was not that the person could not speak English, they just did not understand what i was saying, its a cultural issue. They were like vague, remote robots. This is not good for financial institutions, in the end i gave up with my concern and now pay interest on what was suppose to be a zero interest deal, i emailed them and they responded to call the call centre.
There are zero % deals for fixed time periods in the UK for transfer of debt from 1 card to another,
 
I have a better idea. If ANY company does not provide GOOD customer service, STOP doing business with them and TELL THEM WHY. If enough people do this, no law will be needed. The company will correct the situation in order to SURVIVE.
 
British based - yes

Remember we in Scotland and other parts of the UK have to put up with this too

What you should do is write a letter of complaint to the company head office and suggest you will be withdrawing your business unless you can speak to someone who speaks and understand the English language fluently

That is probably why BT has suffered huge losses as people move away from BT due to their outsourcing to the Indian subcontinent,
where they struggle to get satisfactory customer service

Ig enough customers complain and take their busines elsewhere then these company who outsource will have to take the message on board and employ only people in the UK
 
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