I had an account with Rogers Wireless in 2008.
I was moving out of the Country in Sept 2008, and went into a Rogers store in early August to enquire about the cancellation process I WAS NOT ON A CONTRACT. The in store rep advised me that because of this I could call in to Rogers and cancel that day. I asked him AGAIN if he was sure about this because at the time I was very familiar with companies that dealt with 30 day cancellations, and cancellations to billing cycle dates. He assured me, that yes I could cancel at any time.
I decided to keep the phone for a few more weeks because of this info. I went to a different Rogers store 2 weeks later with the same questions (because I had my hesitations, knowing of 30 day cancellations policies) I wanted to make double sure.
SAME answer from the in-store Rogers rep.
So I decide to keep my phone until I get to New Zealand (the country I was moving to). Come mid Sept 2008 I ring up Rogers and ask them to cancel my Account. The Lady on the phone tells me "No Problem, but just so you know we have to cancel to the end of your billing cycle, which has just happened, so as of OCTOBER 20th"
I explain that I asked TWO in store reps and they both assured me that I would NOT have to pay to the billing cycle and I could cancel at any time.
She explains that they were wrong.
I say that's not my fault it's what I was told by Rogers and I shouldn't have to pay for nearly 2 months of usage I obviously wasn't going to use as I was not even in the country.
she says "I'm sorry, but the In Store Rogers representatives don't ever know what they're talking about and give out a lot of misinformation, next time you shouldn't talk to them"
How is that an excuse?! I told her I wasn't going to pay but she refused to credit me, now 2 years later I have received a collections notice for $240! I'm not sure what to do, I still don't feel like I should have to pay this, but now I'm angry it's gone to collection and it's going to go on my credit rating! Is there anyway I can get this removed from my credit history, even if it comes down to paying it.
I was moving out of the Country in Sept 2008, and went into a Rogers store in early August to enquire about the cancellation process I WAS NOT ON A CONTRACT. The in store rep advised me that because of this I could call in to Rogers and cancel that day. I asked him AGAIN if he was sure about this because at the time I was very familiar with companies that dealt with 30 day cancellations, and cancellations to billing cycle dates. He assured me, that yes I could cancel at any time.
I decided to keep the phone for a few more weeks because of this info. I went to a different Rogers store 2 weeks later with the same questions (because I had my hesitations, knowing of 30 day cancellations policies) I wanted to make double sure.
SAME answer from the in-store Rogers rep.
So I decide to keep my phone until I get to New Zealand (the country I was moving to). Come mid Sept 2008 I ring up Rogers and ask them to cancel my Account. The Lady on the phone tells me "No Problem, but just so you know we have to cancel to the end of your billing cycle, which has just happened, so as of OCTOBER 20th"
I explain that I asked TWO in store reps and they both assured me that I would NOT have to pay to the billing cycle and I could cancel at any time.
She explains that they were wrong.
I say that's not my fault it's what I was told by Rogers and I shouldn't have to pay for nearly 2 months of usage I obviously wasn't going to use as I was not even in the country.
she says "I'm sorry, but the In Store Rogers representatives don't ever know what they're talking about and give out a lot of misinformation, next time you shouldn't talk to them"
How is that an excuse?! I told her I wasn't going to pay but she refused to credit me, now 2 years later I have received a collections notice for $240! I'm not sure what to do, I still don't feel like I should have to pay this, but now I'm angry it's gone to collection and it's going to go on my credit rating! Is there anyway I can get this removed from my credit history, even if it comes down to paying it.