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Emma H
Guest
hi my partner was contacted by these people at total refund they took 75 pounds from his bank ,he didn't know they would take this,they have a way of confusing you on the phone so that you think you don't pay anything until a claim goes through .he received the paper work from them and decided not to go through with it.he then noticed they had took 75 pounds from his bank .we contacted them they told us to send the paper work back and he would get a refund for the money they took.we sent all the paper work back this was almost 2 months ago and they have told us they have received it.yet we are still trying to get the money back .making calls after calls to them ,they say they have payed it into his bank and to Waite 3 to 5 working day ,after which there is no money.this has happened many times .they also said they had sent a cheque after waiting 2 weeks i contacted them ,they said the cheque had been sent back to them by royal mail as there was no one home to sign for it,this is untrue.these people just mess you about and tell lies after lies they had no problem taking this money but have a problem putting it back .i am totally fed up of phoning these people to be told more lies.what can i do .its so frustrating talking to these people as you cant believe a word they tell you .i have found a website (no refund from total refund)seems im not the only one to be ripped off by these people. what can i do xx