You can as long as there is a business agreement or contract. You need to bring proof to the BBB. It's important to note that the BBB will not guarantee you a refund, if the company does not respond a complaint will stay on their BBB record. Many companies don't want this and will do what they can to resolve the situation, but the company can contest the complaint and win.
I've contacted the BBB twice over problems with companies and had evidence to back me up. Both times I was successful in getting the companies to respond.
I've contacted the BBB twice over problems with companies and had evidence to back me up. Both times I was successful in getting the companies to respond.