Hey all,
Just a quick note from me in regards to Scott's post. To his credit, he sent me an email early today about this supply issue. I think the general tone of it was one of "How can I make this work for the Ducati Spot folks", not "Oh well, those who don't get them will just have to wait".
I knew more than likely we would face this issue, in fact I mentioned it in my original post in regards to the group buy, saying those who join in later may have a bit of a delay in getting their sets due to Acculigns recent move. My understanding is that this only affects those who prefer the red collets, the grey are not an issue. Scott, please clarify if I misinterpreted your email.
Scott, and all of Matrix, I feel are going above and beyond the call by being willing to do whatever it takes to make us happy. Even if this means his company has to eat the expense of the extra collets in the end. If for no reason other than that I think it proves Matrix is a quality outfit, and better than your run-of-the-mill retailer/vendor. For that reasons alone; being proactive, rather than reactive about this issue, we owe them a bit of patience. They truly are at the mercy of the Acculign folks.
If anyone has issues or is upset about this, or just wants to vent feel free to PM me. I will do my best to help work this out. At this point, I am not ordering a set for myself, so one more person can get in on the deal and get their set ASAP.
I hope this makes this all clear, and as always, I will keep you up to date on where we stand. My goal in this is only to mediate and make this as painless for us as customers, and Scott as a vendor. For the record, I have zero financial interest in this deal and please feel free to let me know your thoughts.
Regards,
Joel