jeylani_harun2005
New member
1. Facial expressions, eye contact, and body movements are examples of ___________ .
A) expressions
B) speech techniques
C) non-verbal communication
D) verbal communication
2. To help members in a group communicate, it is always good to give _______.
A) cookies
B) feedback
C) nothing
D) everything
3. Becoming emotionally involved is a listening ___________ .
A) advantage
B) pitfall
C) feedback
D) punishment
4. Day dreaming, side conversations and not taking notes are examples of _________.
A) this class
B) effective listening
C) defensive listening
D) poor listening
5. _________ feedback describes when you are not certain whether the message was received or understood.
A) Restrictive
B) Positive
C) Negative
D) Ambiguous
6. ________ feedback decreases contributions among group members.
A) Punishing
B) Rewarding
C) Restrictive
D) Passive
7. ________ feedback tends to increase input in a group.
A) Rewarding
B) Restrictive
C) Punishing
D) Negative
8. One way to make PowerPoint presentations more effective is to ____________ .
A) including a lot of info
B) keep the text short
C) use interesting pictures
D) use bright backgrounds
9. When having meetings it is essential to have a/an ________.
A) agenda
B) team leader
C) report
D) outline
10. A facilitator, recorder, and a critical observer are examples of _____ in a group meeting.
A) agenda points
B) busywork
C) norms
D) roles
A) expressions
B) speech techniques
C) non-verbal communication
D) verbal communication
2. To help members in a group communicate, it is always good to give _______.
A) cookies
B) feedback
C) nothing
D) everything
3. Becoming emotionally involved is a listening ___________ .
A) advantage
B) pitfall
C) feedback
D) punishment
4. Day dreaming, side conversations and not taking notes are examples of _________.
A) this class
B) effective listening
C) defensive listening
D) poor listening
5. _________ feedback describes when you are not certain whether the message was received or understood.
A) Restrictive
B) Positive
C) Negative
D) Ambiguous
6. ________ feedback decreases contributions among group members.
A) Punishing
B) Rewarding
C) Restrictive
D) Passive
7. ________ feedback tends to increase input in a group.
A) Rewarding
B) Restrictive
C) Punishing
D) Negative
8. One way to make PowerPoint presentations more effective is to ____________ .
A) including a lot of info
B) keep the text short
C) use interesting pictures
D) use bright backgrounds
9. When having meetings it is essential to have a/an ________.
A) agenda
B) team leader
C) report
D) outline
10. A facilitator, recorder, and a critical observer are examples of _____ in a group meeting.
A) agenda points
B) busywork
C) norms
D) roles