Tom Lightman was seen in Dr. Blackburn’s office on May 25, 2007 at 3:30pm. A few days later, Mr. Lightman left a message indicating that he felt as though the staff was rude to him during his last visit. He expressed that, Sarah, the receptionist was quite short with him and seemed by very distracted as she talked with him. He also felt that the physician seemed to spend less time with him that day than usual. He felt that he was not wanted in the office and wanted to have his records sent to another physician.
Upon receiving this message, you review the schedule and realize that Mr. Lightman was seen during the same time that another patient was being transported to the hospital because of heart failure.
Upon receiving this message, you review the schedule and realize that Mr. Lightman was seen during the same time that another patient was being transported to the hospital because of heart failure.