Man, that's nothing.
I bought my Nokia 6265i June of 06 from Telus
I returned it within a week because it kept freezing on me, got it back in 2 weeks, froze on me again and deleted everything on my phone, returned it again, got it back again in 2 weeks, dropped a call and then froze (it tends to freeze when it drops calls, which is all the time)... so exactly 10 times later of returning it, occasionally getting a new 6265i, usually having to wait 2 weeks for mine to get repaired, Telus still refuses to give me compensation.
Last time they wanted to blame me because I 'short circuited' the phone by removing the battery while it was on. I removed it because it froze and the screen overheated the time before and they were going to charge me $200 to repair the screen and parts if I wasn't under the warranty, so no matter what I do, they get mad at me.
Even my 10th phone I've received freezes every 2-3 days, crashes all the time, wipes stuff off my phone, twice off my memory card, and melted my memory card once.
Telus said that they'd give me a new phone within 6 months of my current 3 year plan if I bought another 3 year plan after.
Seems pretty stupid if I don't actually plan on staying with Telus after this.
My aunt works at Telus as a manager and her children and husband have a Bell phone. Why? Because Telus is crap.