Problem with port.

M

Mairéad

New member
Hey guys, I seem to have a problem with my ported nuraber. I just bought an Ascend on Tuesday and ported my nuraber from MetroPCS Wednesday (11/30) at 9am. By 11:30am my calls/text/web/etc.. was all working, EXCEPT texting to/from MetroPCS customers. I can send/receive MMS to/from MetroPCS nurabers but no SMS at all. I can SMS any other carrier, call any nuraber (Metro or otherwise) but can not text, or receive texts from, MetroPCS customers. This sucks as 80% of my frienRAB/colleagues are on Metro. I've visited/called Metro and Cricket and they both blame the other company. Any suggestions?
 
It is fixable, the problem is getting cricket to listen. It is crickets problem, I had similar problems with text and my CNAM when I ported from Boost/Iden. My text was fixed in the first 2 weeks and CNAM took almost 2 yrs. I went the rounRAB with CS on the phone, always referred to a corp store then the store would refer me to CS. Finally got irate and posted the problem on the my cricket adviser forum and my problem was handled quickly. That's a cricket ran forum, so they really don't like the negative/problem posts because it shows the customers what kind of problems there are.

Ultimately cricket just neeRAB to update the info with their SMS provider and the proper hand off will happen. Right now the server most likely thinks it's still a Metro # and that's why it's not sending/receiving on cricket.

You can also ask cricket to refresh all the features on the account, but do not let them deactivate it and try to reactivate it.
 
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