like i said the apps section wont show up in the menu. when i first switch the phone on the app option is there but once i click on it a warning comes up saying the memory is full please close some apps but there have been no apps open and it wont let me remove them or uninstall them. then once i try and go back onto the menu screen the app option has disappeared and i cant get any apps open. anyone have any ideas of how to fix this? thanks