No Contract, but having billing errors due to vacation

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ralliance8

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I originally vacation suspended my account by their automated phone system and everything seemed to work fine. I did this because i was moving to a new place temporarily and couldn't use bell services. Seems i'll be staying longer so a couple of days before original suspension ended i extended it this time by online account and noticed a regular charge put on bill, thought it was pre-ahead charging so just went ahead, but now i checked again and another charge was put on!
Anyways i have not had any service/installation and i extended the suspension before it ended. I am not obligated by contract anymore. Would appreciate any tips or advice when dealing with them, i always start out calm.
If I have posted in the wrong section please advise and will repost accordingly.

Thank you:confused:
 
"If you're planning an extended vacation, or period of time away from home (minimum 6 weeks to a maximum of 7 months), take advantage of our temporary programming suspension plan. You can do this using one of our self-serve options for as little as $10/month online,$15 /month by phone"
( From bell website)
With no contract you need an active service to give a 30 day notice. You can downgrade your sub to the lowest amount for the 30 days.
 
i know what you're referring to haystack in terms of the 30 days, my problem is this, i technically never entered active programming to need thirty days and the writing on their webpage is ambiguous to this fact. So if i needed thirty days to give notice which you're saying i can't during suspension how does one extend their suspension then without talking to customer service and getting a $5 extra surcharge for bothering the call center. I think i did everything right but i got two mos charges right off the bat.
does anyone have any practical tips for dealing with cust. "service" just want to gear up for battle if necessary.

thx so far for comments
 
Sorry for some reason I thought you wanted to end expressvu . It don't cost anything to call them and ask what's going on. Sounds like they just preformed your original request and scratched their head with the other. Call right away don't wait.. If your going to stay with expressvu there should be no problem straighting out the charges ..though it may take a few months.
 
This is one of the reason I was always telling clients, when I worked there to put the date further than the dat they might want the service reconnected if they are not sure of the date...

Service is auto restarted (which you are informed on when you place the order to disconnect tell you) on the day that you/the agent indicated to the system...service must be active for a 30 days beore you can put it on suspension again. If your services were just auto restared on the day you've indicated not much can be done

Like everybody's on this forum knows, systems at EV are far from perfect, and i'm almost sure that it would let the agent do it...

The best thing you could have done to call a few days before the end date given, and ask the agent to change the date...it would have avoid lots of headaches, and calls to EV. If you did call EV to change the date that perod might be charged 15$ a month insteadof the 10$. Why? Because TPS (Temporary programming suspension) cost 15$ per month if done throught an agent and only 10$ per month if done thought self serve tool (internet, or on the receiver directly on channel 188), If that's the matter dispute that they neer advised you it would affect the cost, that you insist on being credited. It shoudn't too hard to get it
 
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