My TX soft resets after a sync, and also something is wrong with media sync.

[flirty in georgia]

When I sync my TX, it soft resets. Also, I deleted a movie from my palm, but everytime I sync and error comes up about the movie. What is going on? Here is my log:

OK Expense
- Installed file: Bob Marley - No Woman No Cry.mp3 to Expansion Card.
- Installed file: Yellowcard - Lights and Sounds.mp3 to Expansion Card.
- Installed file: Los Lonely Boys - How far is Heaven.mp3 to Expansion Card.
- Installed file: Gratitude- Drive Away.mp3 to Expansion Card.
- Installed file: Todd Agnew - Grace Like Rain.mp3 to Expansion Card.
OK Quick Install
OK Adobe Reader
OK VersaMail
AddIt Manager Conduit processing transactions
AdditDV - Processing Transactions No Transactions Detected
AdditDV - Retrieving Files
Stored AddItVault_enUS.prc Version 78
Stored AdditSync.prc Version 34
Stored AdditNewsDV-Content.pdb Version 3781
Stored AddItVault.prc Version 78
AdditDV - Installing Files
Installing File AddItVault_enUS.prc Version 78
Installing File AdditSync.prc Version 34
Installing File AdditNewsDV-Content.pdb Version 3781
Installing File AddItVault.prc Version 78
AdditDV - Updating Databases
AddIt - Processing Transactions No Transactions Detected
AddIt - Retrieving Files No Resources To Retrieve
AddIt - Installing Files No Files To Install
AddIt - Updating Databases
AdditSystem - Processing Transactions No Transactions Detected
AdditSystem - Retrieving Files No Resources To Retrieve
AdditSystem - Installing Files No Files To Install
AdditSystem - Updating Databases
Pushed C:\Program Files\Palm\AmaraR\Addit\AddItVault.prc to handheld
Pushed C:\Program Files\Palm\AmaraR\Addit\AdditNewsDV-Content.pdb to handheld
Pushed C:\Program Files\Palm\AmaraR\Addit\AdditSync.prc to handheld
Pushed C:\Program Files\Palm\AmaraR\Addit\AddItVault_enUS.prc to handheld
OK Note Pad
OK Tasks
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
Error accessing Documents To Go database
OK Memos
OK Calendar
OK Contacts
-- Media
Unable to sync media file 'Harry Potter and the Prisoner of Aazkaban [ENG] [DVDrip] [FS] CD2.asf' on desktop. Error code: 268461072.
Media synchronization failed

Protocol Error: Unknown error. (4001)
Protocol Error: Unknown error. (4001)
Protocol Error: Unknown error. (4001)
Protocol Error: Unknown error. (4001)

HotSync operation completed on 03/15/06 00:24:52

 

[shebj]

Well, I fixed the reset problem, (my Docs to Go was messed up), but anyways, what is going on with the media files?

 

[coldsw13]

Hi xxBloodbathxx,

Not sure about the media files, but I'm having the same problem of my palm soft resetting as soon as I do a hotsync. Could you please explain how you sorted it out?

Best regards,

Rangi

 

[Bloody Mess]

Hey there xxBloodbathxx.

Good on ya for posting your Hotsync Log, it definitely helps a lot. I think your problem here is that you are trying to sync a ASF Video File onto you Palm, which if I remember correctly, it does not natively support (the Hotsync Software is very pendantic about what files it will allow to be synced - .asf files may be one that it doesn't like). I think your best bet would be to load the video file onto an SD Card (using an SD Card Reader/Writer) and then placing that into your Palm Device (assuming you have a Palm that has an expansion slot). And also, what Media Player are you using to watch videos on the Palm? TCMP is by far the most versatile, but even with that, I'm not sure it supports asf files ... can anyone confirm this?

Actually, first things first, before you load via the SD Card, go to Palm Desktop, select the Media area and remove that 'Harry Potter and the Prisoner of Aazkaban [ENG] [DVDrip] [FS] CD2.asf' file, and then do a Hotsync. If all goes well, then you know that nothing else is wrong. After this, try the SD Card method ... that's how I watch videos on my T|X ... SD Card Readers are cheap as chips anyway (check out eBay).

Let us know how it goes ...

Drewster

 

[Ozan O]

If you still are still getting those protocol errors even after you have taken out the Harry Potter movie from your sync queue, then you might need to consider backing up all the files in your Palm directory, and then reinstalling the Palm Desktop/Hotsync Software ... maybe it's corrupted somehow. But, I don't think you'll get the protocol error anymore after you've taken that ASF file out of the queue ...