we recently moved house and sky sent out a new viewing card,its a new white one (we had a white one in the old house that worked) but this one wont work and everytime we insert it we just get this message "This viewing card is not authorised call the broadcaster for assistance" so we phoned sky and they just said there is no problem their end and it is showing up as working but its not working and they are still billing us even though we can not watch sky.we tried using our old card but that does no longer work.
any help would be great
many thanks
any help would be great
many thanks