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My first experience with Harley's Customer Care Department Not Good!
- Thread starter Sic
- Start date
radiokatblu
New member
Don't you feel a little silly having started all this and now with one word it's fixed?
The MOCO has a heart though people rarely wait long enough or look deep enough to find it.
In the case of the seat change, my dealer told me he had authority through Harley to replace the earlier high seats even though they were installed before the change.
He also had authority to do the opposite for people who are taller and found the newer seat to be too short.
Your dealer may have exchanged the seats from a showroom bike for someone else rather than go through proper chanels. Nevertheless Harley and your dealer had a fix before you even asked for one.
I hope you plan to say ten nice things about your dealer now to make up for the public thrashing you gave them. And it wouldn't hurt to bring them cookies and milk...
The MOCO has a heart though people rarely wait long enough or look deep enough to find it.
In the case of the seat change, my dealer told me he had authority through Harley to replace the earlier high seats even though they were installed before the change.
He also had authority to do the opposite for people who are taller and found the newer seat to be too short.
Your dealer may have exchanged the seats from a showroom bike for someone else rather than go through proper chanels. Nevertheless Harley and your dealer had a fix before you even asked for one.
I hope you plan to say ten nice things about your dealer now to make up for the public thrashing you gave them. And it wouldn't hurt to bring them cookies and milk...
Well said. I can understand the OP's first gut reaction of I'm getting screwed, but you do have to let the dealership have some time to make it right.
Way back when, I worked at a car dealership. New car or used car - it didn't matter - sales guys would pilfer from one car to the next to make the sale.
Way back when, I worked at a car dealership. New car or used car - it didn't matter - sales guys would pilfer from one car to the next to make the sale.
Pull My Finger
New member
Glad to see the vertically challenged have been compensated...I think this is why Napoleon started wars, people weren't jumping up and down the minute he complained
Guess, you check your merchandise before you leave the showroom floor and not post negative comments about dealers until they have had time to try and resolve you issue...
No go out an ride and quit b$%tching!
Guess, you check your merchandise before you leave the showroom floor and not post negative comments about dealers until they have had time to try and resolve you issue...
No go out an ride and quit b$%tching!
Devolution
New member
Glad it worked out for you.
Suggestion: Use the edit function on your first post and either delete it or post in bold letters at the very top that your problem was resolved and you were treated well by the dealership--no point in having someone read your unfortunate rant and be misled about your dealer or MOCO.
You aren't the first to jump the gun and you won't be the last; but you can correct what you did with the edit function.
Carl
Suggestion: Use the edit function on your first post and either delete it or post in bold letters at the very top that your problem was resolved and you were treated well by the dealership--no point in having someone read your unfortunate rant and be misled about your dealer or MOCO.
You aren't the first to jump the gun and you won't be the last; but you can correct what you did with the edit function.
Carl
Todd the Fairy
New member
Well.... as a "poor boy".... yes... I'm forking over 20 large... I'm gonna look over every inch of the vehicle. Once I take possesion, and roll out the lot, it's mine, and I have to "prove" the damage was there, when I bought it
Glad it worked out for you...... now go bring a dozen or more donuts in the next time you go to the dealership. They don't have to know you started to "bash" them, just know you appericiate their efforts. (it might ease your next complaint)
Edited to add: I remember this story, while reading another thread.....
I bought this 2005 FLTR, in Dec 2007. out date warranty sold AS IS...... the photo on the web site had the detachable sissy bar, the bike I bought did not. I took possesion, and rode it home. I down loaded the photo, so I could post a picture. That is when I noticed the photo showed the bar. I sent an EMAIL to the dealership, thanking them for a pleasant experience, and praised the salesman. He was by himself that day, and very busy. I then mentioned the bar.... I got a phone call, telling me to come by, and pick it up. Things worked out for me.... but I figured, they'd say "sorry sold AS IS"
Glad it worked out for you...... now go bring a dozen or more donuts in the next time you go to the dealership. They don't have to know you started to "bash" them, just know you appericiate their efforts. (it might ease your next complaint)
Edited to add: I remember this story, while reading another thread.....
I bought this 2005 FLTR, in Dec 2007. out date warranty sold AS IS...... the photo on the web site had the detachable sissy bar, the bike I bought did not. I took possesion, and rode it home. I down loaded the photo, so I could post a picture. That is when I noticed the photo showed the bar. I sent an EMAIL to the dealership, thanking them for a pleasant experience, and praised the salesman. He was by himself that day, and very busy. I then mentioned the bar.... I got a phone call, telling me to come by, and pick it up. Things worked out for me.... but I figured, they'd say "sorry sold AS IS"
Miss Shelley =)
New member
Glad to know the problem is solved.
As for the OP having publicly bashed the dealer, I'm sorry but not only didn't he bash but he also didn't mention the name of the dealer so there's no bashing in my book. Last, he wrote that everything was ok now and that he reacted too fast. I don't think the OP was unfair at all.
Finally, let's keep in mind that this thread wouldn't have existed if the dealer didn't swap seats on the OP's bike in the first place. Let's not forget that the seat he had on his bike was not the factory seat and the guy who did it at the dealership knew it.
All bikes made after 1/18/2010 come with the "LOW" seat and this one didn't, although he was manufactured 5 months later.
Cookies and milk for the dealer? I think not.
As for the OP having publicly bashed the dealer, I'm sorry but not only didn't he bash but he also didn't mention the name of the dealer so there's no bashing in my book. Last, he wrote that everything was ok now and that he reacted too fast. I don't think the OP was unfair at all.
Finally, let's keep in mind that this thread wouldn't have existed if the dealer didn't swap seats on the OP's bike in the first place. Let's not forget that the seat he had on his bike was not the factory seat and the guy who did it at the dealership knew it.
All bikes made after 1/18/2010 come with the "LOW" seat and this one didn't, although he was manufactured 5 months later.
Cookies and milk for the dealer? I think not.