My first experience with Harley's Customer Care Department Not Good!

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BillNyeguy23

New member
Best of luck with the seat........ I have done business with the dealer in question with no real issue. However i have heard of some customer service issues there from other people i know in the area. I am considering a new bike purchase in the future so curious to see how this turns out. If it goes south i might head back up to St. Joe's HD were i got my heritage. Again best of luck
 
you don't say when you bought your bike only when it was built. if you just recently got it, yeah, i could understand your frustration. but it you bought it back in may or jun, then yeah, i could understand the dealer's hesitation as well. they should still take it back, but i can understand them having some doubt.
 
To answer the question of when I bought my bike. I purchased it last month on July 13th off the showroom floor with 4 miles showing on the odometer.
 
You are correct the new frame came out in 2009. The spec's state that the seat heighth is the same as 2008. The differance in the frames is they are wider than the 08's. That's why us short folks lose foot on ground. It spreads us out more. The "LOW" seat is cut out on the sides and that ='s more foot on ground.
 
Why all the maybe if they don't BS? You called HD customer Care? Why? Didn't you say the dealer order what you wanted? Since they ordered the seat, just exactly how do you think they should "take care of me". You think they ordered the seat so they could wave it in your face and say here's what we aren't giving you? Seems like you already know how they are taking care of you. They are getting you a new seat. What exactly did you expect HDCC to do? Sooth your hurt feelings or what? Do you think they can somehow get UPS or whoever to deliver to the dealer a little faster or what? You purchased the bike with that seat on it. Now you want something different and the dealer is trying to accomodate, and you're still carping to HD about it. The BBB, the Sec of State, the GM. I swear, some of you people are looking way to hard for something to carp about when it comes to the MOCO.
 
OP: "they reluctantly did but wouldn't say how they planned on taking care of me......The seat I ordered is suppose to be in this thursday so I will see if they do the right thing and take care of me.........."

Are you sure you talked to these guys in a nice way ?

Why file a complaint until after you have a vaild complaint ?

Until you have been "WRONGED" what are you complaining about ???? Be nice and get to know your local dealer , airing this on the NET sure will not help you earn respect at your dealer....

Lets hear back from you on Friday , then start complaining... geeeez

Right now , you have a seat coming in, your dealer may or may not "help you out" and honor the Service Bulletin....

Man RELAX...
 
Well I went to the dealership this morning and the owner said the parts manager had advised him of me getting the wrong seat.He said let me get my screwdriver and I will get you taken care of.He then quickly installed the new Low seat and said sorry I don't know how that other seat got on there.They have always taken care of me in the past and this was just a case of where the owner wasn't there when I went in and pointed out the problem to the parts manager.The parts manager had left me with a bad feeling like I may not be taken care of.I like the parts manager and have delt with him many times.I can see now his uncertainty and not knowing what to do came across in a negative way which left me in doubt as to if I would be taken care of.I now know I should have just waited to speak with the owner and everything would have been fine from the beginning.
 
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