My first experience with Harley's Customer Care Department Not Good!

D

Deanna[:

New member
I called HDCS recently because I had an accessory light fail after 10 months. Warrantee is 3 months. They were totally cool and honored the warrantee 7 months later. You need to go through the proper chanels and never get belligerent. They have disgression in these cases and will help you out if you and your issue are reasonable. Getting bitchy and complaining on a public forum before seeing how things turn out won't buy your way into that club now or in the future. Hope you don't have any more issues where you have to count on the generosity of the dealer's interpretation of the validity of your complaint. Good luck with this one.
 
Do you Really need it explained to you? I'm sure if you think about it, you'll find what you're "missing".

the guy bought a brand spank'n new bike. One that goes for over 20k. the dealer didn't give him a factory mandated "improvement" that was apparently so important that they issued a service bulletin and made a running change.

This is pretty much a no brainer.
 
You're missing the fact that the seat on his new bike is not the original seat but a different one.
Obviously someone took it off and replaced it by the old model, and guess what, who else than the dealer could have done it?

Now are you telling us that you fully inspected your new bike in and out before you wrote the check? Yeah right!
 
You can know for sure if the seat was swapped or came frome the factory wrong by looking at the passenger backrest. If it was swapped the stitching will not match.
 
Some of threads I have been reading are starting to remind me of the AMF days. The MOCO better start getting their head out of their ars. The survey they send out is meaningless because you don't get any acknowledgement back. Complaints are ignored, even valid ones like the stock compensator and squealing rear brakes. I complained 2 years ago in a survey about this and other issues. It has taken me 2 years to sort through the problems that the MOCO should have fixed. Welcome back to the 70's and AMF.
 
Sounds like you have a legit gripe...only thing I can think of is that the dealer may be thinking that a buddy gave you the seat you have and you are swapping it out for him so he gets the newer seat.

Barring that they should be taking care of you for sure. Money is not made at dealerships on sales...it is in parts and service. For the cost of that seat they should be making you happy as you are a potential revenue stream they are casting aside


Dawg
 
I suspect the dealer will look after you but before you go cutting down the seat you have, keep in mind that I'm pretty sure the actual seat pan is lower on the new lower seat so by cutting down your exist seat you're probably end up with the foam collapsing to the point that you're basically sitting on the seat pan.

Don't ask me how I know this, but it's really not a very pleasant ride when this happens.

later
Greg
 
Geez...Give the dealer a chance before you come on here bashing the MOCO and the dealer. He 'reluctantly' ordered the seat? They ordered it right? If you were payng for it I am pretty sure you would have paid BEFORE they ordered it, that is how most dealers do special orders. I am waiting to hear how this turns out.
 
Do not let them push you around be firm and respectful. Make them take ownership by saying well if this is your bike what would you do. I had harley give me a a 2010 to replace a pos 2009 and they paid me to do it to.
 
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