they say they don't have my address? On Saturday (May 1st) I placed an order for a Dell Studio 15 laptop, and everything went okay... until I received no confirmation e-mail on Sunday, Monday, or Tuesday. Every time I try checking my order status, it says there are no orders on record, and when I try to "find missing orders", it asks for my customer number... which they haven't sent to me because I received no e-mail. Then today, I received an e-mail from Dell saying they had no shipping address for me, even though I DEFINITELY put one in. I sent them my address, but I'm starting to get concerned... they also said they would cancel my order within 48 hours if I didn't respond, and given their current track record, I wouldn't be surprised if they "lost" my address again.
Also, because they're asking for my shipping address, does that mean the order is ready to ship or do they have to have it before they build the system? Just wondering when it will get here...
Sorry, but I have to take this opportunity to rant about Dell customer service. Worst I have EVER seen... ever. I tried calling them about this well within the hours they said they'd be open, but they weren't. And now they've lost my shipping address and I can't even find out my order status... this is almost as bad as the time my power cord broke and I called Dell to buy a new one. First, they put me on hold for over 20 minutes, and then once I FINALLY got through they made me call another number. Of course, they also put me on hold, and then claimed that I'd have to pay $3.00/minute for the phone call because my warranty was expired. I managed to get a price estimate, finally... of $80.00. So then I hung up and checked around, and was happy (although even more angry with Dell) to find that I could buy one on Amazon for $10.00. I don't even know why I'm buying another Dell in the first place.
Thanks, but Dell won't charge your card until the order ships, so that won't work.
Also, because they're asking for my shipping address, does that mean the order is ready to ship or do they have to have it before they build the system? Just wondering when it will get here...
Sorry, but I have to take this opportunity to rant about Dell customer service. Worst I have EVER seen... ever. I tried calling them about this well within the hours they said they'd be open, but they weren't. And now they've lost my shipping address and I can't even find out my order status... this is almost as bad as the time my power cord broke and I called Dell to buy a new one. First, they put me on hold for over 20 minutes, and then once I FINALLY got through they made me call another number. Of course, they also put me on hold, and then claimed that I'd have to pay $3.00/minute for the phone call because my warranty was expired. I managed to get a price estimate, finally... of $80.00. So then I hung up and checked around, and was happy (although even more angry with Dell) to find that I could buy one on Amazon for $10.00. I don't even know why I'm buying another Dell in the first place.
Thanks, but Dell won't charge your card until the order ships, so that won't work.