i f you talk to the people at the verizon store they will help, but
a black berry is a bad choice, its mainly for emails and such and there more trouble than anything.
she doesnt really need one of the smart phones either, plus you have to pay extra for all the data you can use on it, lik ethe apps and such,
my little sister has the envy something or something.. lol... the alias is pretty cool it also has a qwerty keyboard, and still flips open and shut.. you might also want to try the website