Message to Nokia (Cingular support of E62)

K

karmac

New member
The following is a copy of what I sent to Nokia support today. Maybe if more of us do so and copy Cingular also, something will get done about the support for the E62. The E61i may be an awesome device, but what good will it do if it's throttled by Cingular also. The E62 showed (and still does) much promise and look where we're at with it. Let your displeasure be known. It doesn't appear that Cingular marketing or management reads our gripes here (or on other forums). So flood Nokia with complaints about the dis-service that Cingular is doing to Nokia's reputation.
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Support & Marketing teams;

What is the purpose of selling the E62 through Cingular, if the vendor will not support Symbian (S60v3) applications. With the Cingular 'branded' embedded software, users are unable to run most Java based applications.

As of this date:

-I cannot download the Nokia catalogs
-The recently released Nokia search application will not run
-Other 3rd party applications either do not run or will not run correctly.

A review of the postings on Cingular's user forums or Howard forums will reveal the frustration users are having with a potentially great device. Many have flushed the E62 and set it up with 'unbranded' software to make it useable. Others have simply returned the device and replaced it with either a unit that has not been crippled by Cingular or gone to another provider/manufacturer. This reflects badly not only on the Symbian OS but also on Nokia.

Personally I love the E62's potential, but am frustrated that I cannot make use of the applications that would make this device a winning business seller.

If it is Nokia's intention to not support the users or the device, then please issue a recall. Otherwise, please strongly suggest to Cingular that they are harming Nokia's reputation (and their own) by supplying a 'crippled' device.

Thank you for your time and support.
 
I haven't seen any update except from Nokia for speeding up SMS messages.

FYI... Nokia's response was to say they don't have any control once a device is released to a reseller. No wonder the Symbian OS has such a small US presence. Here's a great OS on a great phone, but since lord Gates doesn't get a piece of the action, there may not be any action forthcoming. Why did Cingular even bother?
 
quite honestly, even with the unbranded software, the E62 is almost an embarassment to Symbian. It's painfully slow, to the point i'm trading it for a 6131.
 
I don't think it's a question of Cingular even bothering, it's more of a question of Nokia trying to get something of theirs out on the US market. I believe the original intentions were to just support the E61, but it was by Cingular's request that it had wifi removed and a lot of other functionality crippled because it would take away from Cingular's sales (in one form or another).

It's also Cingular's fault that Nokia isn't spitting out more UMTS handsets for the US either, since Nokia's first attempts with the N80 and N75 have either been delayed or canceled altogether. Nokia's doing their best, but Cingular's the real factor holding everything back.
 
Johnny nailed it. As much as I'd love to blame Cingular/ATT (whom I despise), Nokia hasn't offered them **** for S60 phones. The n80 was the only UMTS phone to be offered to Cing. Is there an American UMTS version of the n93? N73? E61/2? E60? E70?

No.

Anyway, this touches on some rants that have been happening in the blogosphere about this lately, particularly on Rcadden's site (www.symbian-guru.com) and Darla's (www.darlamack.com).

-olly
 
I can't see why Nokia can't make their phones with 850/1900/2100 UMTS. If they did (like HTC does) and told Cingular to take it or leave it, the E62 would never have happened. They should also sell and support more phones through the Nokia USA channel.

Just my $.02 worth of ranting.
 
You're implying that if Cingular chose to "leave it", then the device would be released unlocked for anyone to buy anyway. Nokia can't just do that. Since the 850/1900 UMTS bands are specific for Cingular, Nokia has to work out an agreement with them for any phones supporting these bands because it IS Cingular's technology right now.

Nokia already does support all of the phones they sell through their USA website. I've already gone on this rant about how we can't expect them to provide support when we took the risk of buying our phones from a retailer, not through Nokia.
 
Nokia service centers in other countries are happy to service out of country phones -- they may not honor the warranty, but they'll service them.

How come HTC can release these phones but Nokia can't? (Tri-band UMTS, that is).
 
Well, then I guess the real question is why don't we have service centers in the US? And I guess the answer would be because there's only 2 flagship stores, so the demand isn't high enough yet.
 
DevilsRejection has a nice post on his blog commenting about this. I might not agree with his asnwers to the problem but its still a good read.

Basically the only chipmaker selling a triband UMTS radio is Qualcomm and Nokia are embroiled in a bitter patent battle with them. This battle is the reason why there are no more Nokia CDMA phones.
Check it out at

http://www.ringnokia.com/2007/02/nokia_and_the_u.html
 
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