O
ouch charlieee
Guest
I am having a lot of issues this is all true. I'm just not sure if it's to long, I want everything I've been dealing with, but I don't want to sound overly naggy.
Do you think things like this even get read and considered or just pushed aside and overlooked?
Hi I don’t know if I am sending this to the right department or if anything will come of it, but I just need to place a complaint. While I enjoy Sprint, their friendly customer service, and the fact that I have service practically everywhere. I need to bring the quality of phones to someone’s attention. When I first signed up for Sprint, I went with the Rumor, I was excited to have something other than a basic flip phone for the first time. Then when I got home, the phone kept shutting off, and messing up, freezing, not going on the internet ect. ect… I took it back to the store the next, day they took a quick look at it and updated its firmware. …The problem continued, I dealt with an annoying phone for quite a few months, then one day it just decided to turn off, and never come back on. I took it to the special store that fixes phones, and they told me it was a software issue. There was nothing they could do and they had to give me a new phone. I lost everything I had saved. The new Rumor I got still had issues with turning off at random, but seemed to be a lot better than the other one. I was later available for an upgrade, I went with the Samsung rant, I wasn’t sure about it, but I’ve used Samsung products before and figured I’d give it a try. My first Rant didn’t give me really any problems, then one day the screen just kept going dead. It’d get black, and I could still feel it vibrate when someone would call me. If I left it off for a day or two the screen would work again but quickly die out. I brought it into that “special” sprint store that I talked about earlier, and they told me they had to reset my phone. I lost all my ringtones and settings which wasn’t to bad I could deal with that. Fifteen minutes down the road, my phone starts to act up again and my screen is yet again black. I once again call up Sprint, I am told I need to go back to that store. I say that I’ve already been, and they weren’t any help. The associate then tells me he will send me a new one for fifty dollars. I have a protection plan, I didn’t do anything to the phone I had only had it a couple of months at this point. I told him that I wasn’t paying fifty dollars for a phone that I didn’t break when I was already paying for a protection plan. I wouldn’t want to pay for it regardless of if I had that plan or not. Finally after talking to a supervisor he tells me that it will be sent in the mail free of charge. While I was waiting for that phone I was without one for a couple of days. Now I currently have that phone that I am talking about and surprise surprise it is acting up again. It has so many problems it’s almost unbelievable. When I try and charge it it’ll shut itself off at random, it texted blank messages to someone I wasn’t even texting at the time. It freezes almost every time I use it. It keeps saying I don’t have service, sometimes won’t send what I am trying to. The internet also keeps messing up. Today the time was reading 12:11pm when it was actually around 4:30pm. I called Sprint last weekend, told them of some of the issues I had, they helped me update it, and that helped the internet, but a bunch of other problems remained. So today I called back in, they are going to send me another one, this time I won’t lose my information but I’ll get to have the lovely tast of switching everything over. Sprint offers to do that, but charges you and I’m not about to pay fifteen dollars to have numbers switched into a new phone that is probably going to break in another few months. When I asked the lady if this phone was having a problem, and others were experiencing these things, she said that there were sixteen known problems that they are working on. I asked if it’d be possible to be switched to another phone that had less problems, and she said that they aren’t able to do that. I don’t understand why your company would keep a phone that has problems on the market so that us customers can deal with having to get a new one every few months. I’m not the only one that is having issues either, a friend of mine had the Palm Pre and she’s on her third, a girl I went to school with went through three Rants in a short time, another girl went through two. One of my friends got a pink phone, not positive what it is, that broke the second day she had it. There was also another person that had a Rumor that did something similar to mine. When I went on a Website that had listed complaints about phones, one person on there claimed to have gone through five Rants. I think more testing or something needs to be done of your products if they are having this many issues. I can respect the fact that things aren’t perfect and electronics won’t last forever, and will mess up
Do you think things like this even get read and considered or just pushed aside and overlooked?
Hi I don’t know if I am sending this to the right department or if anything will come of it, but I just need to place a complaint. While I enjoy Sprint, their friendly customer service, and the fact that I have service practically everywhere. I need to bring the quality of phones to someone’s attention. When I first signed up for Sprint, I went with the Rumor, I was excited to have something other than a basic flip phone for the first time. Then when I got home, the phone kept shutting off, and messing up, freezing, not going on the internet ect. ect… I took it back to the store the next, day they took a quick look at it and updated its firmware. …The problem continued, I dealt with an annoying phone for quite a few months, then one day it just decided to turn off, and never come back on. I took it to the special store that fixes phones, and they told me it was a software issue. There was nothing they could do and they had to give me a new phone. I lost everything I had saved. The new Rumor I got still had issues with turning off at random, but seemed to be a lot better than the other one. I was later available for an upgrade, I went with the Samsung rant, I wasn’t sure about it, but I’ve used Samsung products before and figured I’d give it a try. My first Rant didn’t give me really any problems, then one day the screen just kept going dead. It’d get black, and I could still feel it vibrate when someone would call me. If I left it off for a day or two the screen would work again but quickly die out. I brought it into that “special” sprint store that I talked about earlier, and they told me they had to reset my phone. I lost all my ringtones and settings which wasn’t to bad I could deal with that. Fifteen minutes down the road, my phone starts to act up again and my screen is yet again black. I once again call up Sprint, I am told I need to go back to that store. I say that I’ve already been, and they weren’t any help. The associate then tells me he will send me a new one for fifty dollars. I have a protection plan, I didn’t do anything to the phone I had only had it a couple of months at this point. I told him that I wasn’t paying fifty dollars for a phone that I didn’t break when I was already paying for a protection plan. I wouldn’t want to pay for it regardless of if I had that plan or not. Finally after talking to a supervisor he tells me that it will be sent in the mail free of charge. While I was waiting for that phone I was without one for a couple of days. Now I currently have that phone that I am talking about and surprise surprise it is acting up again. It has so many problems it’s almost unbelievable. When I try and charge it it’ll shut itself off at random, it texted blank messages to someone I wasn’t even texting at the time. It freezes almost every time I use it. It keeps saying I don’t have service, sometimes won’t send what I am trying to. The internet also keeps messing up. Today the time was reading 12:11pm when it was actually around 4:30pm. I called Sprint last weekend, told them of some of the issues I had, they helped me update it, and that helped the internet, but a bunch of other problems remained. So today I called back in, they are going to send me another one, this time I won’t lose my information but I’ll get to have the lovely tast of switching everything over. Sprint offers to do that, but charges you and I’m not about to pay fifteen dollars to have numbers switched into a new phone that is probably going to break in another few months. When I asked the lady if this phone was having a problem, and others were experiencing these things, she said that there were sixteen known problems that they are working on. I asked if it’d be possible to be switched to another phone that had less problems, and she said that they aren’t able to do that. I don’t understand why your company would keep a phone that has problems on the market so that us customers can deal with having to get a new one every few months. I’m not the only one that is having issues either, a friend of mine had the Palm Pre and she’s on her third, a girl I went to school with went through three Rants in a short time, another girl went through two. One of my friends got a pink phone, not positive what it is, that broke the second day she had it. There was also another person that had a Rumor that did something similar to mine. When I went on a Website that had listed complaints about phones, one person on there claimed to have gone through five Rants. I think more testing or something needs to be done of your products if they are having this many issues. I can respect the fact that things aren’t perfect and electronics won’t last forever, and will mess up