Is it my phone or At&t

N

noob_2_net

New member
After singing the praises of my N86 a few weeks ago, my N86 has started acting up. Of course it happens when I am on Vacation. I have been in Vegas since friday, and I have had to do a battery pull at least once a day. A majority of the time the freeze happens when I am using the Email app. After I am done reading an email, I try to exit the app and the phone just freezes. After a couple minutes I have to do a battery pull. Yesterday, I left it for an hour and it still never fixed itself.

I am only using one gmail account, fetching every 30 minutes. Today it took 6 hours for me to get an email that was sent this morning.

I have also had problems with TweetS60 Pro.

So, I'm not sure if this is an ATT problem, or a Nokia problem. Oddly enough, when I was here in April, my E72 also had troubles. (same sim, different phone)
I have noticed at times, I have full bars and a 3g signal. But when I open the web browser, the bars drop and sometimes I lose the 3g signal.

When I am at home, I use wifi 90% of the time. But, I can't remember the last time I had to do a battery pull at home.

Sadly, I had just purchased a couple of different phones to tryout in the past 3 weeks. (Palm Pre+ and BB Storm2) But I left them at home. I felt the N86 would be the best all around phone for my trip. My wife will be bringing the Pre with her when she gets here in a couple of days. I will be curious to see if the problems continue.

I have longtime Nokia backer, but I don't know how much more I can take. I bought a lot of their phones in the past 3 years. If I can't get simple email and twitter to work without a battery pull, then I have to move on.
 
If the firmware hasn't been upgraded, you should try getting it up to date.
If it's already upgraded, try to disable the nokia email and see if it is better.
 
That describes my latest issues with the E72....to a 'T'.

Don't know if it's Nokia's implementation of S60v3 or if it's the carrier sending out a 'whammy' to phones it can't identify on its network.

I'm thinking though that it's likely the former than it is the latter. The first implies incompetence (in software), the second, some kind of carrier conspiracy to lock up your phone.
 
My phone has the latest firmware. So, we can rule out that one.

If others have had this problem with Nokia and ATT, then moved their sim to a different phone. That would point to the problem being with Nokia.

I'm really looking forward to seeing how the palm pre reacts when it gets here.

I've gotten really spoiled with Nokia hardware. I only had the Palm Pre for a few days, but the build quaility is no where near a Nokia. I guess if I am going to start regressing on features, its going to open up all kinds of new phones I can consider.
 
After dealing with the same crap you have been dealing with, I've made the decision to not take my Nokia's on my trips with me -- not since my N95-3 has one been 100% reliable.

I'm going to Boston this weekend, and while I already feel guilty/embarrassed that I will be taking an iPhone 4, I must have uninterrupted access to my email and I want my freaking phone to geo-tag photos properly (without waiting 3-4 minutes for a GPS lock).

I was hoping the N8 would be released by now, but perhaps it may be a blessing in disguise.
 
it looks like my problems are a combination of phone and network. I have been using the palm pre most of the time since friday. Even though I have full bars, when I try to access the web, use email, or get twitter updates, the bars would drop to 1 or 2 and I would not have any data connection. I am using att prepaid. And have read that att throttles down data speed. They may also be bumping me from the network in favor of post paid users.

the main difference I see right now between the palm and the n86, is the speed at which the palm handles emails. It is much faster. The one time I used the n86 in the past 4 days, it locked up on me in the email ap. I had to pull the battery to fix.

I still had connection errors with the palm, but the palm never froze on me.
 
Never had any problems or lagging of emails with my N86. In fact it is very fast and that goes for Google calendar as well. Basically at the moment I save a meeting on the calendar either on my PC or on my N86 it shows up. Neither does it freeze on me. Same with Nokia messaging, haven't had any problems in a very long time.
 
Email is the best on my N86 of any nokia I have used, very quick and stable. Sounds like your phone might have general stability issues, the latest firmware and a hard reset might be in order. On another note, att does suck and the sim card could be partly to blame. For the past year a lot of times when my N86 would make a data connection while I was on the phone, the call would drop. I just swapped for a new sim card and I am kicking myself for not having done it sooner, I no longer have that problem.
 
Maybe a hard reset will help. I always keep my Nokia's up to date on fw. My N86 is currently polling only one Gmail account. Usually, when I click on the email widget, it takes 3-4 seconds to open. Then when I click on a specific email, it takes another 3-4 seconds to open the email. Even though I have it set to download body, text, and attach. At times it still says "retrieving" (shouldnt the entire email be on my phone already?) I also have it set to retrieve all emails, but I keep my inbox clean. Usually only about 20 emails at any given time.

Now I need to find some time to do a hard reset.
 
I have been battling with AT&T lately over this issue and have run through several experiments to prove this. This is not your phone. It is their towers. They can't identify your phone, so you are the first to be bumped off when someone else needs the 3g channel. The tech rep admitted to me that unlocked phones don't do as well on their 3g network as branded phones.
 
That does sound off. Mine takes about a second to the inbox from the homescreen, a hair longer for each e-mail. The only time it fetches content is when I load the html. I do not delete any mail from my inbox, there are always a couple hundred on my phone. I am sure a hard reset will help you.
 
That would make sense, since I dont think ATT's towers are as busy here in Omaha, as they are in Las Vegas. (especially the middle of the LV Strip) This would explain the problems that I had with the E72 in April, the N86 and the Palm Pre last week. It would also make sense that I had no problems with my N82 in the 4-5 times I was in Vegas before that. (since the N82 isnt using 3g)

afwjam I wish my phone was that fast. I will be curious to see how a full format and hard reset effects things.
 
I'm 99% convinced that it is AT&T and their towers and not my Nokia phone that is causing my e71 to go haywire. There are two areas near me that will make my phone literally reset constantly, and when I'm not near those areas it is fine. :mad:
 
Sorry, but AT&T cell phone towers having NOTHING to do with your phone resetting itself.......

....that's like saying it's Comcast's fault that my TV keeps turning itself off and on.
 
It's the phone's inability to deal with the new 850MHz HSDPA overlay that AT&T is rolling out in areas. Get your E71 updated to v400 or newer firmware and you will be good to go.
 
I pretty sure mine has to do with my service being ATT prepaid. I have had very few problems with data in my home time, on either 3g or wifi.

But, it is my phones fault for the sluggish speed when dealing with email.
 
Ok I spent about 3 hours doing a hard reset of my phone today. I formatted both the mass memory and the memory card. I reinstalled only the apps that are essential right now. The easy stuff took me about 30 minutes, the rest of the time I spent messing with the crappy email wizard on the N86. I was only trying to set up Mail for Exchange to sync calendar and contacts, and one Gmail email account. Why does it have to be soooooo hard. (thats what she said)

Anyway, I am about 95% done, but for some reason my Gmail email is not syncing correctly. I am a little confused about the settings. Under when to sync, I'm not sure what the "synchronize new updates" means? Below that I have it set to timed synchronization every 30 minutes and its set to synchronize between 8am and 10pm.

For some reason the its not synchronizing correctly. I received 5-6 emails this afternoon on my PC. I deleted 3 of them right away. About 15 minutes later my phone connected and downloaded all of the emails. Even the ones I had deleted on my phone. Before the hard reset, if I deleted the emails on my PC, they would never make it to my phone. I have tried send/receive a couple of times but it won't correctly sync. There are two emails on my phone that were deleted via PC about 3 hours ago.

If I had to make a guess, I think it has something to do with the server setting on the N86. Even though I tried to get manually set up the email settings. The phone seemed to take on a mind of its own. When I go to Email Settings>Account Settings>Account Information it shows the Server Name as messaging.nokia.com address. I believe this should be a gmail.com setting. (I tried changing to imap.gmail.com, but it didnt work)

If I go to Email Settings>Mailbox Settings it shows the Mailbox Type as IMAP (which should make the email sync properly) and it shows the Server Name as imap.gmail.com

Can someone with an N86 and/or a gmail account look at their settings in gmail and let me know if mine are the same as yours.
 
You currently have your email set up through Nokia Messaging and not a direct IMAP connection. The giveaway is the server name of messaging.nokia.com. If you want a direct connection to Gmail then you need to delete the account and setup a new Gmail account on your N86 and decline the offer for Nokia Messaging when the wizard prompts you.
 
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