iMac Issues/Apple Care?

  • Thread starter Thread starter garda0354
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garda0354

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I purchased the latest version of the 24" iMac (2.8 GHZ) when it was first released more than 200 days ago. Recently my CD drive will not recognize discs nor burn CD-Rs (although DVD do not have a problem). I've also noticed that the internet speed is drastically slower than my Macbook; we're talking downloads speeds of only a few dozen KB per second. The iMac is still under Apple Care (i did not buy the extended) and I was wondering what procedures I needed to take in order get the computer fixed. Where do I bring it? Do I need to schedule ahead? And is it still possible to extend the Apple Care even though the computer was purchased in June?
 
You can just walk in to an Apple store and drop it off (or call ahead and make an appointment, recommended). Or phone Apple and they'll send you a free mailing box to ship it back in. At the store, if parts are in, it could be fixed in 3 hours. If you ship it, expect 2 weeks. Just make sure you explain in detail what the problems are, not just a minimal "my MacBook is broken".
 
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