Owned by an Aussie
New member
Here's what I happened:
I took my laptop into a shop on a Thursday morning to fix a shaky screen and a sticky key. I told them I was leaving town Monday and needed to know ASAP when it would be ready. They said they would look it over and call me that night. They also explained their prices to me and what they could do, saying that one service they offer is $150 and they save all my files and start the laptop over from scratch, but they would let me know before anything like that happens. I didn't hear from them until Monday and I had called them twice and left 2 messages. When I heard from them, he informed me that he found some viruses, and saved all of my stuff (he missed very important documents) and re did my computer, already charging me the $150 for it. I was very upset, but he said he had fixed what I wanted and I went to pick it up, I paid, and nothing on it has been fixed. The key still sticks and the screen still shakes
So I reported them to the BBB this past Saturday (The Saturday after I got my laptop back), today while in class I got a call from the business I reported. I know I filled my name out on the form on the BBB website, but when they contact the business is it anonymous? Or do they give my name?
I took my laptop into a shop on a Thursday morning to fix a shaky screen and a sticky key. I told them I was leaving town Monday and needed to know ASAP when it would be ready. They said they would look it over and call me that night. They also explained their prices to me and what they could do, saying that one service they offer is $150 and they save all my files and start the laptop over from scratch, but they would let me know before anything like that happens. I didn't hear from them until Monday and I had called them twice and left 2 messages. When I heard from them, he informed me that he found some viruses, and saved all of my stuff (he missed very important documents) and re did my computer, already charging me the $150 for it. I was very upset, but he said he had fixed what I wanted and I went to pick it up, I paid, and nothing on it has been fixed. The key still sticks and the screen still shakes
So I reported them to the BBB this past Saturday (The Saturday after I got my laptop back), today while in class I got a call from the business I reported. I know I filled my name out on the form on the BBB website, but when they contact the business is it anonymous? Or do they give my name?