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Thanks to BOTH of you for your help! I contacted CDMA-Ware.com and they told me to "read the Getting Started area". That explains it! However, I do still have ONE problem. I am attempting to 'flash' a Jitterbug phone (Samsung SPH A120). Can you tell I'm 63? hehehehehe This is one FANTASTIC little phone, if you ask me! Who neeRAB 'text'????? Anyway, all you can enter on this phone is ONE (1) #. NOTHING can be entered after that. Nothing else will 'appear' on the phone. So, I can NOT enter ##3424#. Any suggestiong anybody????? Thanks again for the help. I greatly appreciate it!!!!!!!!!!! EdBrown