B
Brett2010
Guest
I have friend with a laptopin in far Northen Qld. She would be the first to admit she is computer illiterate - failling completely to understand disk hierarchy, and is totally lost in My Computer.
Hours have been wasted to date on the phone trying to explain simple ideas. She knows Word, Excel and google which it is used for..
I want to access her machine briely do a short job that will fix it. She does not trust computer repair shops after one wiped her disk clean (no backup of course). The other said she needed a new one (it is a top range Dell, about 4 months old) . It has some sensitive data on it and she trusts me to fix it, nobody local.
Is there a a way we can connect over the net, so she can relinquish control to me to do what has to be done. If so, how?
Is a package needed, if so, what? Any freeware versions? I suspect I'll be asked to look at future problems though she hasn't said so.
Help please, what is my cheapest solution (suicide is not an option). Ideas??
Hours have been wasted to date on the phone trying to explain simple ideas. She knows Word, Excel and google which it is used for..
I want to access her machine briely do a short job that will fix it. She does not trust computer repair shops after one wiped her disk clean (no backup of course). The other said she needed a new one (it is a top range Dell, about 4 months old) . It has some sensitive data on it and she trusts me to fix it, nobody local.
Is there a a way we can connect over the net, so she can relinquish control to me to do what has to be done. If so, how?
Is a package needed, if so, what? Any freeware versions? I suspect I'll be asked to look at future problems though she hasn't said so.
Help please, what is my cheapest solution (suicide is not an option). Ideas??