HTC Hero can't be activated due to no system update option?

Eve H

New member
I recently purchased an HTC Hero and have tried to activate it over the phone. The ## option doesn't work, and when I go into settings, I don't have a "system update" option. Why is this and is there a way I can activate my phone at all? Can the people at the Sprint store still activate it?

ESN was checked by Sprint and is 100% clean.
 
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