How to get a refund?

  • Thread starter Thread starter rickahardson
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rickahardson

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In April I switched from expressvu to rogers.
Because of their billing dates I overpaid bell about $25.
Since then I have
Talked to the billing people four times and each time told the cheque was on the way. Needless to say I never got the refund.
I sent a request via their web site and only received an automatic notice that I would hear from them within 3 business days. I never got a reply.
I wrote to their customer service and after 3 weeks I have not received a reply.
Does express vu simply refuse to refund money? They acknowledge that they owe me the money.
I don't know what to do next.
I could write the ceo if I had an address and name but can't find them.
Has anyone else had this run-around? Any suggestions?
Thanks.
Arthur
 
Thank you for your suggestion.
I wrote the executive branch this morning and have already received a response and apology.
They have promised a cheque within a couple of weeks.
We'll see.
I am hopeful.
Thanks again.
Arthur
 
Even when they process the refund correctly, it usually takes Bell about 2 months to issue a check. Good luck.
 
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