How to get a new phone from T-mobile?

Ayla

New member
I lost my phone and I went to T-mobile to get a new one because I have insurance on it. They just gave me a number to call which I did.

I got some claim ID, and it asked me to print some documents and fax it to them. I don't have a printer or fax. Can't I just go to the T-mobile store and sign the documents from there? I remember with Verizon I didn't have to go through a series of process.
 
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