Who should I blame for the incorrect billing?
I guess its the customers fault?
Why not show the same enthusiasm for correcting billing errors, as you do defending false accustations against CSR's
If there were no problems with your CSR's, there would be nothing to complain about
How about listening to what your customers problems, and try to fix the cause of the problem, instead of trying to defend , and turn it around and make it the customers fault
I know if I go to the gas station, and the price on the pump is different than the one inside of the kiosk, I pay the pump price, and the gas company "eats" the difference
It seems like Bell likes to redefine words to suit them
FULL HD?
CSR?
