How to change headlight in 2008 Ford Escape?

I understand the directions in my owners guide:


1. Make sure that the headlamp control is in the OFF position.
2. Open the hood.
3. Reach over the front bolster.
4. Remove the bulb by turning it counterclockwise and then pulling it straight out.
5. Disconnect the electrical connector from the bulb.
6. Connect the electrical connector on the new bulb.
7. Insert the glass end of the new bulb into the headlamp assembly.
When the grooves in the plastic base are aligned, turn the new bulb clockwise to install.

However, my issue is step 4....No matter how hard I try and turn the bulb counterclockwise it will not move. What am I doing wrong?
 
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