NightStarr73
New member
My family and I are moving about 200 miles away and our new home is located in an area that has no cell service. Customer service told me that there is no cell service within 7 miles and that the only thing they can do is offer me a signal booster so I will be hopefully able to use my cellphone while at home. With this I will not be able to use the internet etc. only voice. I am also having difficulty with my phone... again. The main speaker is broken again so I can only hear on speaker phone so they are replacing the handset again but it just seems like with no service and about to be working on my 3rd phone in under a year there has to be a way to get out of this plan without paying a termination fee.
I almost forgot I have also asked 2 customer service reps and a supervisor for a copy of my contract and they have all stated they no longer have it and can not provide a copy. Could this be a way out and if so how or what needs to be said. I also was on the phone for hours with the 3 of them trying to get them to cancel for the lack of service in the area but they said they stopped that a year ago.
I signed my contract on November 27, 2010 so I have the 2010 contract version. Is it this one or is it the 2008 that states its a reason to cancel with no EFT?
I almost forgot I have also asked 2 customer service reps and a supervisor for a copy of my contract and they have all stated they no longer have it and can not provide a copy. Could this be a way out and if so how or what needs to be said. I also was on the phone for hours with the 3 of them trying to get them to cancel for the lack of service in the area but they said they stopped that a year ago.
I signed my contract on November 27, 2010 so I have the 2010 contract version. Is it this one or is it the 2008 that states its a reason to cancel with no EFT?