How Do I fix This

N

nauvashenron

New member
Hello,

Just got an 8700g other people have this same problem I have seen on the forums but their's was fixed simply with APN settings Im still unable to connect Here it is.

With APN set to: Wap.Voicestream.com
Verichat error connection timed out
BB weather error unable to open connection
Google maps works
Yahoo messanger works
Internet works

Without APN set:
Verichat error could not open tunnel failed
BB weather error could not open tunnel failed
Google maps works
yahoo messanger works
Internet works

I have 8700g O.S. 4.1.0.284
I have reset the phone taken out battery... waited rebooted hit register now a still nothing any suggestions before I call t-mobile again today?

Am I off my rocker and missing some small detail?
 
Ok, according to my notes, Verichat uses a port other than port 80 for service. Tmo only uses port 80 for bb data services, if you are on a BES they can open other ports. Does this help, or make any sense?
 
I am not on BES I am just a individual subscriber BIS... I tried all caps WAP.VOICESTREAM.COM no luck that gave me a different error (Malformed Address. returning null connection). As for bb weather already had it on disable mds proxy Because that's how I had it on nextel changed it still no luck thanks for your suggestions guess im gonna have to spend a little time on the phone with t-mo instead of getting transferred 6 times like yesterday maybe I should just ask for their highest level of BB support lol
 
~via BB (wap.rabroad.com)~

It seems arbitrary, but do your have "edge/gprs" displayed, or "EDGE/GPRS"?

If it's not all caps, then you don't have a BB data plan, or BB data is not available where you are.
 
I have EDGE Displayed.... T mobile is having me download the newest DM software to see if it helps they never seen this b4 they said because when i go into my web browser and on the links hit "install instant messaging" it says sign up for "tmobile web and recieve news,sports bla bla for 5.99 a month", And they checked and I have the unlimited data,

One weird thing i told the lady from tech support I dont have bb messanger icon either for pin to pin she said bb messanger doesnt work for pin to pin thats something different, she told me go to messages and go to compose pin, I was like great this lady doesnt know her name probably LOL BRB...
 
Now tmobile is telling me that they dont support 3rd party applications and they cant help me should I call back and speak to a different tech support person? because this guy wasnt willing to help me at all but the previous one was.
 
double check you t-mobile plan and see if you have the correct data plan. Sometimes t-mobile is not the most knowledgable on those devices unless you talk to a so called "blackberry specialist"
 
~via BB (wap.rabroad.com)~yeah they checked my data plan it is correct 19.99 unlimited, I guess I have to get with pdaapps.com support and if they fix it maybe whatever they fix will also help bbweather seeing as how they are having the same exact error.
 
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