Just a note on the My Verizon solution, the MAJORITY of cell numbers on the Verizon networks CANNOT use this FREE feature. The parental control option which is right above the spam control option but is $4.99 a month, does allow you to do many things including blocking specific incoming and outgoing calls. So from this I get it's only about money and nothing about customer service, if I can use the $4.99 parental option to block certain incoming numbers it's obvious that Verzion has the power to do this on ALL cells and the fact that the FREE spam option which would allow me to block certain incoming calls is not available for most is just more proof of the profit over service idea. I can't wait til my Verizon contract is up, it will be my last.