I have been on a contract with then for 2 and a half years. not once have they held up their end of the bargain. I hate contracts and when I was looking at signing up with telus i had a long talk with their Rep. I wanted on the high speed enhanced with the free computer (valued at $400). I said that all i want to do is play World of Warcraft on a fast, lag free connection. They garanteed that I would never have to suffer with the flucuations and disconnects that come with Shaw Highspeed. I needed a new computer anway so before I agreed to the deal I asked to speak with someone who knew the specs of the "Lenovo" computers they were giving with the contract. They directed me to someone in their technical support who adamantly agreed (being a WoW player himself, so he said) that this computer could play WoW with no issues or lag. he seemed very sincere, and satisfied with that, I got him to redirect me to the Rep again and I agreed to the details.
The computer that I got would barely start. it had Windows Vista on it and took 5 minutes to boot up, it couldnt even handle the installation of the Sims 2 let alone WoW. I put it in storage. I swallowed my pride and asked my mom to buy me a new computer.
within 3 months I was suffering from hourly disconnects and latency flucuations so high that i could barely play WoW. again this game was the ONLY reason i agreed to my terms with Telus. I have called them oveer 12 times in my 2 years with them...and each time after a battle with their Reps they say they will fix the issue and to call back if there is a problem. The problem goes away for a few months then comes back. This has been an ongoing power struggle with them and i found out a few months ago that this computer that "Supposedly" came free with the contract, i am actually being charged an additional $20 a month to "rent".
Then I find out that this new cheap highspeed comes out with telus that is DOUBLE the speed at half the price than the one i am on...they refuse to raise me up to the faster speed or lower my price
to match.
The point im trying to make is they have been dishonest, sneaky and broken every promise they made me in my carefully approached agreement and even "managers" refuse to let me out of the contract. They say to leave I have to pay for the $400 computer as my "Fee" to leave...the same computer I have also been "renting" for 2.5 years...that I have already technically paid $600 into...that I wasnt even able to use.
I made a Verbal Agreement with them...And this is what they put me through....How do i get out of it? please help
The computer that I got would barely start. it had Windows Vista on it and took 5 minutes to boot up, it couldnt even handle the installation of the Sims 2 let alone WoW. I put it in storage. I swallowed my pride and asked my mom to buy me a new computer.
within 3 months I was suffering from hourly disconnects and latency flucuations so high that i could barely play WoW. again this game was the ONLY reason i agreed to my terms with Telus. I have called them oveer 12 times in my 2 years with them...and each time after a battle with their Reps they say they will fix the issue and to call back if there is a problem. The problem goes away for a few months then comes back. This has been an ongoing power struggle with them and i found out a few months ago that this computer that "Supposedly" came free with the contract, i am actually being charged an additional $20 a month to "rent".
Then I find out that this new cheap highspeed comes out with telus that is DOUBLE the speed at half the price than the one i am on...they refuse to raise me up to the faster speed or lower my price
to match.
The point im trying to make is they have been dishonest, sneaky and broken every promise they made me in my carefully approached agreement and even "managers" refuse to let me out of the contract. They say to leave I have to pay for the $400 computer as my "Fee" to leave...the same computer I have also been "renting" for 2.5 years...that I have already technically paid $600 into...that I wasnt even able to use.
I made a Verbal Agreement with them...And this is what they put me through....How do i get out of it? please help