On Aug. 15th I ported my cellular phone number from Virgin to Fido. Since this time, I have been unable to send or receive text messages from anybody on a network other than Rogers or Fido.
I have phoned customer service at Fido several times about the problem. At first they insisted that it was a problem with all of the other service providers (Bell, Telus, Virgin, Solo, and Koodo). When that was proven inaccurate, they told me it was a problem many customers were having and they would resolve it and call me.
Yesterday, an automated system called to say it had been resolved, but my texting still does not work. I called them again today, and it looks like they want me to start over from square 1 (have all my friends call their service providers).
Does anybody have any suggestions?
I have phoned customer service at Fido several times about the problem. At first they insisted that it was a problem with all of the other service providers (Bell, Telus, Virgin, Solo, and Koodo). When that was proven inaccurate, they told me it was a problem many customers were having and they would resolve it and call me.
Yesterday, an automated system called to say it had been resolved, but my texting still does not work. I called them again today, and it looks like they want me to start over from square 1 (have all my friends call their service providers).
Does anybody have any suggestions?