You need to remove the top cover and see if you can get the tape out that way. Then you need to re-wind the tape back in manually. The easiest way to do that is to turn it over and use a pen or pencil to hold in the gear lock (small hole between the 2 gears) so you can use a finger to turn one of the take up reels and wind in the tape. You have to do this while also holding the door open. Yeah I know, it takes 3 hands but been there done it several times.