How can I explain to my customers why I had to fire an employee and still keep

[Natalie S]

their business? I found out she was taking customer names and info so that she can go and open her on place. On top of that she stole products. Most of her customers have been with her for a while and I know if they give another employee a chance they will be just as happy if not more so. I want to send them a letter and a coupon but I don't know what I can and can't say or what I should and shouldn't say.