Higher level technican with BTV

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pestyjoe

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Hi, I would like to know how do I get to talk to a higher level tech when I call BTV. I tried the other day with the guy on the phone but he nearly got me going crazy with his heavy accent. Is there a number that I can dial in order to get some good help?

Thanks
Joe:D
 
Call the regular 1 888 SKY DISH, then choose 2 for French. This should get you through to a CSR in Montreal, 99% of whom speak English & French.
 
If you want a "special" number you can try this 1-866-880-4074. Its the number I use exclusively now. I believe they are the ones who call you back when you've canceled Bell to win you back etc..They seem to have much more "power" and knowledge then the normal CSR's and get things done right away with no problems. I was told to call them from now on if I have any problems or concerns and by pass the regular CSR's. Its worth a try :)
 
I just dial the normal number and go through the number options as if I am canceling service. Usually get good service from an english speaking rep, and they have never questioned why I dialed through to retentions even though I am not canceling.

This was after I tried a simple address change with an overseas rep and couldn't even get that done...never again.
 
If you choose the option for cancelling your service you will get to the retention departement...they could help you solve billing issue, or get a receiver when yours is not longer warrantied, but they can not do any troublehooting with you. If you get to that departement and you problem is, indeed, a technical issu, they will put you on hold and call the technical departement.



There is no number available to the public...agents have an intrna numbe to reach the tech 3 (higher tech level). That number should not be given to the public, it is an internal number. If you are calling back about an issue for which you previously called about you can always try to tell the agent wh answers your call that you already ent throught all the troubleshooting, that tech 3 agent whn you spoke to them last time told you you could call and ask for them whithout going througt all the usual steps. It would work with a majority of agents, they have to respect a AHT (average handle time), so the quick call to put you on hold for the techs will compensate fo the long tech call they had before
 
Alternatively go on-line to Bell's chat service and get your issues dealt with promptly. The only drawback is that it's not a 24 hour operation. I have used it several times and always had a quick and courteous - and, more imporantly, effective - response.
 
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