harriiet x
New member
I think the extra line kinda came to em as compensation for the rude response they received from a rep... A well composed email to the right person can land you atleast that much compensation...
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HELP T Mobile is Fed up
- Thread starter harriiet x
- Start date
bostonguy98765
New member
Technically you are correct. Flexpay Contract customers are limited to 2 lines of service. Flexpay Month-to-Month customers are limited to 3 lines of service. There are ways for activations to get around the 2 line limit to allow a contract customer to have 3 lines (I have two customers that have had that happen but both were Class-A credit lines).
Congrats to the OP on getting the problem solved. I have noticed more often that when I call in to dealer or customer care that the first level person I speak to doesn't seem to be in the US but if I get transferred to a level 2 agent they generally seem to be (some are right around the corner from me at their home office in DFW). T-Mobile seems to have been slowly and quietly following the overseas customer care approach everyone else is currently using. I hope they can maintain their normal levels of care since that is the biggest thing that has them standing outside of the crowd.
Zo
Congrats to the OP on getting the problem solved. I have noticed more often that when I call in to dealer or customer care that the first level person I speak to doesn't seem to be in the US but if I get transferred to a level 2 agent they generally seem to be (some are right around the corner from me at their home office in DFW). T-Mobile seems to have been slowly and quietly following the overseas customer care approach everyone else is currently using. I hope they can maintain their normal levels of care since that is the biggest thing that has them standing outside of the crowd.
Zo
Mrs Delusional
New member
Well now I can say that I really dont believe this post because customer care cant just switch you from flexpay to a postpay acct. it goes off your credit score not who you complain too. Ive had customers that worse things that happend and in order for them to get a postpay acct they had to cancel service and wait 90 days and then resubmit credit after that.
Natasha&Jose
New member
Well, I'm sure there's always exceptions to the rule...
~via smartphone mobile.rabroad.com~
~via smartphone mobile.rabroad.com~
I wanna know
New member
well you can believe what you want but all i can go by is what my account says. it was myFaves for families plus with FlexPay for 79.99 now it is myFaves for families 1000 Plus for 89.99 went up 10 bucks for the 3rd line and no more control charges so im paying the same for 3 lines as i was 2 .