Help - AT&T Converted by service without My Knowledge

S

SSBB RULES

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Wow. I guess that plan was before I signed up with Cingular or else I definitely would have gone for it. :-)

At least they did finally acknowledge you.
 
I had no idea you had prepay.

By law, the wireless carrier can change your calling plan/texting at anytime. This is with any carrier...

Any company with anything, if it is cell phones or anything else...
 
hi - regarding the prepay - if the comments were made regarding my circumstances, unless cingular/AT&T, did that without my knowledge, i've never had pre-pay. we get a bill every month that outlines every single call made and received from my phone. i use my cell at will and never have gotten any type of message, like, you don't have enough time left or remaining minutes or anything like that. however, i don't know about pre-pay, just what i've had other people tell me. i know the rest of my family is on verizon wireless and are no longer tied to a contract; their account just says 'month-to-month' and we pay that bill when the bill comes in. they don't get the xxx number of minutes availble or anything along those lines either. i suspect my other family members have lived out their 2 yr contract.

it all doesn't matter at this point. i rec'd an email today from someone from cingular/AT&t that tried to tell me i had some sort of service i know i never would have gotten. (i have a 3rd party software (one time fee) that allows me to connect my cell phone (minutes) to my pc so if i need internet access on the road, i would use that). to make a long story short, i just ended my email back to them, saying ' pls. don't insult my intelligence, it's offensive'. end of story. my relationship with cingular/AT&T just ended today. i tried to give them a chance to do the right thing, but obviously they would rather try to BS me instead...not the kind of company i'd like to do business with. the one thing many people don't realize is that what makes this country great is that there are choices and i believe, after giving a company an opportunity to do the right thing, that i have choice to spend my money anywhere i wish. phone companies as well as other companies do not have a monopoly on services. those days are long gone.

the one mistake i made, is that i do not look at the bills when they come in (hubby pays bills). apparently as acknowledged by cingular/AT&t, a system conversion done in 2/08 changed and the $5 plan went away. had i been more involved in bill paying things, i would have caught this much sooner. until around this thanksgiving when i couldn't access a photo that was emailed to me, is what made me contact them. lesson learned.

thanks to everyone who tried to help me.
 
Sorry, it was my mistake. I replied to Panya...mistaken them for you...

Sorry.

It is illegal to convert your plan or anything else without your knowledge...since you are contracted into it! It's kinda like me going down to the Ford dealer and agreeing to buy a Ford Focus, but instead they charge me for a Ford Mustang.

Are you intending to switch to another carrier? Try Verizon Wireless. In every instance, Verizon Wireless had been the best and most honest. Yes, you will not get unlimited messaging for $5...since those days with carriers are long gone. 250 messages=$5. But they have never been known to change their name multiple times (like AT&T) and change customers agreements. They have never done that. The only customers they have been forced to slowly convert (as forced by the FCC) is the old analog customers. Since Analog has been eliminated, if they didn't switch, they would lose coverage. They still have customers on plans that were identical to when they activated service, 5 years or more ago. They always contact you, email you, etc...about new opportunities available and to ask if you would want to switch, but you're never forced.

Try them.
 
thanks nicknrm - the rest of my family is on verizonwireless and have asked several colleagues i do business with about their providers. i wanted, at first, the iphone but since at&t are the only providers, i don't want an iphone that bad. i've already been in touch with verizonwireless...the only drawback is that they don't do GSM/unlocked phones (which i've always purchased). since phone sales people work on commission, i'll contact the guy i originally spoke to, now that i have already told at&t i will no longer be a customer of theirs. i've heard from many folks that verizon probably has the best service coverage area - i can't handle the drop calls and no service thing. i deal with people all over the country and sometimes abroad. that's the reason why i can't consider carriers like t-mobile and even sprint has some coverage problems as well. i'll probably have to go into a store to actually look and hold a blackberry - thinking of the blackberry storm, but i know how things go with the first version of anything....a lot of bugs. there are just so many choices with the blackberrys. i've already started contacting the companies that i have specialized applications that i used on the treo - i'm a plan b person and knew i would leave cingular/at&t. understand, it really wasn't the $5/mo thing, it was the integrity issue that i bugged me. my last kid has the original moto q verion and has had lots of problems, so i've informed her that i'm probably moving over to verizon and to pick out a new phone and i'll move her over to my plan. because of my high phone usage, i'll probably go with unlimited stuff (which a colleague says he has about about 140/mo), so my kid probably feels like she just walked into candy store! i think i read though, for every new phone, requires a 2 yr contract for each new phone, so she'll have to get her new phone before i move her to my plan. although i was with cingular/at&t for almost 10 years, i hate the idea of being forced to stay with a company, so i don't like the 4 year plan thing (if i read it right). i'm trying to convince myself that not being able to do unlocked/gsm with verizon is not a show stopper...i'm almost there. as all companies do, at least with long term customers, they always followup to ask why you left and how they can get you back...boy will they get an earful from me when it happens...if i decide to even speak with them. i remember one bank that we left, when they called to ask why we left and how they could get us back, all i could tell them was 2 years ago when we went in asking for a preferred rate for a home mortgage, their mortgage guy didn't even come out of his office to speak with us or even look at how much money we had with them (which was considered substantial), so we never put another penny into their bank and i just didn't get around to closing the account. the rep was speechless. (we did get a preferred rate elsewhere). i do know i won't wait 2 years before changing cell phone providers. lol. :-) yeah, i love the idea of having choices...what a great country this is!
 
I skimmed your post.

I recommend going ahead and giving Verizon Wireless a try. They have options. I recommend getting somewhat of a nice, 3G phone that may be global. They offer several phones which you can easily use internationally. Try the Blackberry Storm. It is an all touch device with a few extra goodies. It does have a SIM Card, but while in the United States, it will operate under the CDMA technology, only...since it is a Global Phone.

With the Storm, you can get the best of both worlds...The largest coverage area worldwide compared to any other U.S. carrier and the best coverage in the United States...

They also give you a 30 day test drive...where if you decide (within 30 days) that you dislike their service, they'll pay for the calls you made!
 
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