Help - 3100's keep dying

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HDLuongo

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I have a 9200 and 3-3100s and a couple of days ago one of the 3100's stopped working (couldn't get a signal). Went through all of the trouble shooting stuff with a csr, reciever was reset and it worked again for a couple hours and then died again. Called again last night, receiver was reset again but this time it never came back to life. Replaced it with one of my other 3100's this morning and it worked fine so I figured the other reciever was toast and asked for a replacement, then 10 minutes later the other one stopped working too.

What should i do now? Is this likely a cable problem?

Thanks in advance for any help out there.
 
I suspect an lnb or switch problem.

This type of thing has been discussed, and Bell said the users needed a new receiver, when in fact, the didn't, so you may want to search around this forum for threads discussing hardware issues.
 
Thanks Hugh. I will search around a bit for more info. Is it likely a lnb or switch issue if in fact my other 3 tvs are working fine?

I think i will replace the RG6 in that room, and check the connections outside before I do anythign else.
 
Believe it or not, I had a flaky 3100 that I thought was dead. I kept it and just recently tried to fire it up for one of my kids. It was old enough that I needed a new smart card and Bell sent one out. New software downloaded and it has been running well since. I checked all my RG6 connectors previous to firing it up and found quite a few crimp styles in use. I changed every last one to compression connectors.
 
If the problem doesn't "move" when you swap receivers around, then it is likely a cabling issue.

Ensure you use the proper cable (RG6) and good quality connectors (I use water tight - silicon sealed connectors everywhere even on the indoor connections).

A single strand of wire out of place when putting on a connector, a slice in the cable or a space where water can enter can cause the sort of problem you describe.

Try bypassing any switches that you may have for a while to ensure it isn't the switch.

It is also not recomended to connect sections of cable together, although I have always done so with high quality barrel connectors and have never have signal/cable issues.

A cable run that is too long can also cause problems.

If you move the "dead" 3100 to another location/cable does it come back to "life"?
 
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