Error in latest bill from Bell

  • Thread starter Thread starter Rex The King
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Rex The King

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In my latest bill from Bell I received, it stated " due to a processing error, the charges for a visit from a technician have been missing from your bill. this one time charge will appear on your next bill."
I promply phoned them and went through the hoops to talk with someone and inform them I never ever had a tech come to my house. Anyway they placed a note in my file stating such that if I do get charged it is on record that I had no tech come to my house. I asked why this error would occur and the fellow at the other end stated that they are going through a change in their billing procedures or something like that, and this error may have happened to a lot of customers.
I am wondering if any body else received this error in their latest bill.
 
I just checked a bill that I received a few days ago and do not see that at all. This bill has phone, tv & internet service on it.
 
This message is aimed at less than 5,000 subscribers, but may have been inserted on everyone's statement.

The service calls that were not charged were performed in December 2008 and January 2009.
 
Got the same message in my bill today. Have not had a tech here either. Figured no point in wasting my time unless it shows on the next bill.
 
I just received my bill as well.

I subsribe to 3 services. Called Bell TV and they confirmed a Bell TV error that produced the message.

However, it was noted that should I be billed next month (despite this being an computer error), I could easily call back and they will credit the account.

What seems odd is that if it was an error why should there be any chance of getting billed. Anyways, heres waiting till next month.
 
The message is on my Bill too. A call to India confirms that it is a computer error, "it should not be printed on your bill, Sir".

I am assured that there will be no error on my next bill.
 
By the time Bell starts getting complaints from customers (assuming that's how they were made aware of the error), it's almost time for the next bill - they have really very little time to react and fix.

If however, the billing system was being upgraded, it's possible the error was noticed early and allowed to remain since the amounts were correct. They would have plenty of time to fix in this scenario.

Be interesting to see what happens next month.
 
I have the same message on my bill. I did move in early Nov/08 and Bell installed a new dish at no charge or is it possible that they wiill now try to recoup their cost?
 
When you move BellTV installs a new dish and the connects THE FIRST RECEIVER free of charge...there is a 50$ charge for each additionnal receiver (dual tuners counts as 2 receiver)
 
Dual Tuners ONLY count as 2 receivers when they are installed as ADDITIONAL receivers. They are counted as 1 receiver when installed as the FIRST receiver.

It is much better to say that Bell TV charge $50 per extra LINE from the Dish/Switch, after the installation of the first receiver.
 
Yes, I was charged $50 for installing the PVR but when I complained that it was only hooked up to 1 TV , I was credited the $50 back. That's what I was refring to when I said
"is it possible that they wiill now try to recoup their cost?"
 
My reply was really aimed at Ex Agent who stated;

I was trying to point out the subtle differences to the official Bell CSR script by saying;

Bell seem to just guess at charges for Move customers.......
 
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