I just got the Motorola V265, and I am having the same problem. I've been trying to get an mp3 ringtone to my phone by converting it, cutting it, and all that I have been able to acomplish within the past 15 days, is getting it into the VZW inbox, but everytime I see it from my phone it tells me that if I want to hear it I have to go online with a computer and go to the web page. This is frustrating, I really need some detailed help, thanks.